Frequently Asked Questions
Everything you need to know about your Dooney & Bourke experience.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on our website.
What is your return policy for handbags and accessories?
We accept returns of unused, unworn merchandise with original tags attached within 30 days of purchase for a full refund, excluding shipping costs.
Do Dooney & Bourke products come with a warranty?
Yes, all of our products are backed by a one-year guarantee against defects in craftsmanship and materials under normal use.
How should I care for my leather handbag?
We recommend using our specially formulated leather cleaner and conditioner. Avoid prolonged exposure to direct sunlight and moisture to maintain the leather's natural beauty.
Does Dooney & Bourke offer international shipping?
Currently, we ship to the United States, Puerto Rico, and select international territories. Please visit our shipping page for a full list of supported countries and rates.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. Once an order is placed, we are unable to make changes or cancellations, but you may return the item once it arrives.